Dualit 72460 Cordless 12-Cup Jug Kettle, Chrome Review

The craftsmanship and finish on the stainless Dualit kettle are superior to all others. Unfortunately, the kettle has two major flaws, and the company has an even bigger flaw.

Kettle flaw #1: The cordless base is thin plastic and warps after several months of once-a-day use.

Kettle flaw #2: It's not a matter of 'if', but 'when' it will leak due to cracked plastic windows in the side of the kettle.The plastic windows are pressed into the side openings, which puts the plastic under stress. Repeated use of the kettle causes fine cracks in the plastic where the stresses are concentrated. I guarantee your kettle will leak from these fine stress/heat cracks after approximately 1 year of use.If you have any doubt, google (or any other search) for Dualit, leak, cracked plastic.

Company flaw: horrible warranty and they won't stand behind their product.I had to pay for a replacement cordless base when mine warped after a few months. This was annoying but not a show stopper at $19 with shipping, since the kettle was awesome. Then a few months later the windows began to leak, and Dualit had nothing to say except that there was no repair or replacement part available and they would be happy to sell me a replacement kettle.That seemed utterly ridiculous to me, especially at their prices.

For the $100 I paid for this thing, I could have bought and disposed of two to four of the competitor brand stainless kettles. My misunderstanding was that I assumed the Dualit was not a cheap (in quality, not price) disposable kettle.Do yourself a favor and do the internet search (Dualit, leak, cracked plastic) then, DO NOT buy one.

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Product Description:
The Dualit Cordless Jug Kettle combines style and durability in polished stainless steel. Designed and developed in the UK the Kettle is fitted with rapid boil concealed element, heat proof handles and an oversized non-drip spout. The lid has a large heatproof ball knob with finger guards. This Cordless Jug Kettle is fitted with removable laser cut lime scale filter and has a large water indicator on both sides. The convenient and user-friendly axis kettle can be easily placed on its base at any rotary angle that is stationed on non-slip rubber feet.

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